Job Description
We are currently urgently hiring a Part-Time IT Support Specialist to join our growing team in Philadelphia, PA. We value flexibility and are looking for a dedicated professional who can balance their schedule while delivering exceptional technical support. This is an excellent opportunity for individuals seeking a part-time role with a dynamic tech company.
As a member of our technical support team, you will be the first line of defense for our internal systems and clients, ensuring seamless operations and rapid issue resolution.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Maintain accurate records of technical issues, solutions, and resolutions in our ticketing system.
- Assist with the setup, configuration, and maintenance of workstations and peripherals.
- Perform routine system checks and updates to ensure optimal performance.
- Collaborate with the team to identify trends in technical issues and improve processes.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Basic knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Strong customer service skills with the ability to communicate complex technical concepts clearly.
- Proven ability to troubleshoot and resolve technical problems independently.
- Must be available for a flexible schedule including evenings and weekends.