Job Description
Are you a student or a professional seeking a flexible schedule? Apex Digital Solutions is urgently hiring Weekend Part-Time Support Specialists in Austin, TX. We are looking for motivated individuals to join our growing team and deliver exceptional customer service.
At Apex, we believe in professional growth and work-life balance. This role is perfect for students or anyone looking to earn extra income without sacrificing their weekdays. You will be the face of our brand, assisting clients with technical inquiries and service requests in a dynamic environment.
Why Join Us?
- Flexible weekend shifts (Saturday & Sunday).
- Competitive hourly rate with performance bonuses.
- On-site mentorship and training.
- Great for students looking to gain real-world customer service experience.
Responsibilities
- Provide high-quality technical support and customer service via phone and email.
- Assist clients with troubleshooting hardware and software issues.
- Maintain accurate records of customer interactions and service tickets.
- Collaborate with the full-time team to resolve complex customer queries efficiently.
- Ensure all customer interactions adhere to company policies and service standards.
- Identify opportunities to upsell or cross-sell additional services when appropriate.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred for students).
- Previous experience in customer service or technical support is a plus.
- Strong communication skills and a friendly, professional demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work independently and manage time effectively.