Job Description
Join Detroit Community Services and make a difference in our vibrant city! We're seeking passionate Weekend Part-Time and Full-Time Customer Service Specialists to support our mission of empowering local residents. Whether you're balancing studies, pursuing creative passions, or seeking a career pivot, our flexible schedules offer the perfect work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth matters.
As a key member of our community-focused team, you'll directly impact Detroit's neighborhoods while building valuable skills in communication, problem-solving, and client advocacy. Our inclusive culture celebrates diversity and encourages professional development through mentorship programs and advancement opportunities.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions for diverse community programs
- Manage and resolve client inquiries regarding housing assistance, food security initiatives, and youth programs
- Maintain accurate client records in our CRM system while ensuring strict confidentiality protocols
- Collaborate with cross-functional teams to coordinate resource distribution and event logistics
- Conduct community outreach to promote Detroit Community Services initiatives via social media and local partnerships
- Support weekend program coordination for youth mentorship and senior wellness activities
- Participate in bi-weekly training sessions on new policies and community resources
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or community support experience
- Exceptional communication skills with ability to navigate diverse cultural backgrounds
- Proficiency in Microsoft Office Suite and CRM software (training provided)
- Availability for weekend shifts (Saturday/Sunday) for part-time roles
- Valid Michigan driver's license for occasional community site visits
- Ability to multitask in fast-paced environment while maintaining attention to detail
- Commitment to Detroit's revitalization and community empowerment values