Job Description
Escape the weekday grind and join our vibrant Denver hospitality team! Mountain View Resorts is seeking passionate Weekend Guest Experience Specialists to deliver exceptional service during our busiest weekend shifts. Perfect for students, creatives, or anyone seeking weekend flexibility with competitive pay. Enjoy complimentary resort access, employee discounts, and a dynamic work environment in the heart of Denver's thriving tourism district.
Responsibilities
- Deliver personalized guest experiences through attentive check-in/check-out processes
- Manage resort bookings and coordinate with housekeeping and maintenance teams
- Resolve guest inquiries with empathy and efficiency using our CRM system
- Process payments and maintain accurate transaction records
- Conduct resort tours and highlight local Denver attractions
- Uphold brand standards across all guest touchpoints
- Collaborate with cross-functional teams to optimize weekend operations
Qualifications
- Previous hospitality or customer service experience preferred
- Availability for all weekend shifts (Friday-Sunday)
- Proficiency with booking software and basic POS systems
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Knowledge of Denver attractions and local area
- Valid driver's license and reliable transportation
- Positive attitude and commitment to exceptional service