Job Description
Join our dynamic team at The Grand City Hotel and deliver exceptional guest experiences during our busiest weekend shifts. This flexible part-time role offers perfect work-life balance while working in London's premier hospitality destination. We're seeking energetic professionals to ensure seamless operations and create memorable stays for our international clientele. Enjoy competitive pay, complimentary staff meals, and career development opportunities within our renowned hotel group.
Responsibilities
- Provide exceptional customer service to weekend guests across check-in, concierge, and dining services
- Manage room allocations and coordinate with housekeeping for weekend turnovers
- Operate POS systems efficiently and handle cash transactions with precision
- Assist with event setup and breakdown for weekend conferences and weddings
- Respond promptly to guest inquiries and resolve issues using our service-first approach
- Maintain safety standards during peak weekend operations and emergency protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Flexible availability across Saturday/Sunday shifts (6am-10pm)
- Strong communication skills and multilingual abilities advantageous
- Proficient in hotel management systems (Opera or similar)
- Valid UK work permit and right to work in the UK
- Professional appearance and approachable demeanor
- Ability to work efficiently in high-pressure weekend environments