Job Description
Join our vibrant team as an Evening Customer Service Specialist and become the face of exceptional guest experiences! We're seeking dynamic individuals to deliver outstanding service during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for career growth in the heart of London's hospitality scene.
As a key member of our front-of-house team, you'll create memorable interactions with international guests while maintaining a welcoming atmosphere. Perfect for students and professionals seeking evening work, this position combines customer excellence with operational efficiency.
Responsibilities
- Deliver exceptional customer service during evening hours (5 PM - 11 PM)
- Manage guest check-ins and check-outs efficiently
- Handle reservation inquiries and booking modifications
- Address guest concerns with professionalism and empathy
- Collaborate with housekeeping and security teams
- Maintain accurate records of guest interactions
- Process payments and manage point-of-sale systems
Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings and weekends consistently
- Proficiency with hospitality software systems
- Attention to detail and problem-solving abilities
- Valid UK work permit required
- Basic knowledge of London attractions beneficial