Job Description
Join Coastal Connect Solutions, a leading customer experience provider in Jacksonville! We're seeking enthusiastic individuals for flexible weekend part-time and full-time roles. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment. Advance your career while serving our diverse client base across retail, tech, and healthcare sectors.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries efficiently with empathy and professionalism
- Update and maintain client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Identify opportunities for process improvement
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or related experience
- Strong communication and problem-solving skills
- Proficiency with MS Office and CRM software
- Ability to work weekends and flexible hours
- Positive attitude and team player mentality