Job Description
Join Boston's premier hospitality team as a Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences across our luxury hotel portfolio. This flexible role offers weekend shifts (Sat/Sun) and full-time opportunities with competitive pay, comprehensive training, and career growth. Ideal for students, professionals, and those seeking work-life balance in the heart of Boston.
Responsibilities
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Manage reservation systems and process bookings accurately
- Resolve guest complaints promptly and escalate complex issues
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards and maintain pristine service environments
- Assist with event coordination and special requests
- Document interactions and maintain detailed records
Qualifications
- High school diploma or equivalent; hospitality/customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with reservation software and MS Office Suite
- Ability to work flexible schedules including weekends and holidays
- Strong attention to detail and organizational abilities
- Positive attitude and ability to thrive in fast-paced environments
- Basic knowledge of Boston attractions and local services