Job Description
We are seeking a dedicated Customer Support Specialist to join our growing team in Fort Worth, Texas. We understand that work-life balance is crucial, which is why we offer flexible schedules, including weekend and evening shifts that fit your lifestyle perfectly.
As a key member of our support team, you will handle customer inquiries via phone and email, ensuring a top-tier experience for our clients. Whether you are looking for a part-time gig or a full-time career with shift flexibility, this role is designed for motivated professionals.
Responsibilities
- Manage and resolve customer inquiries efficiently during evening and weekend shifts.
- Provide exceptional customer service through active listening and clear communication.
- Document all interactions and issues in our CRM system accurately.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Ability to work weekends, nights, and holidays as required.
- Strong computer skills and familiarity with MS Office Suite.
- Reliable internet connection and quiet workspace for remote or hybrid options.