Job Description
Are you seeking a rewarding part-time opportunity that fits perfectly around your weekend schedule? Apex Global Solutions is currently hiring a dedicated Customer Support Specialist to join our high-energy team in Austin, Texas. This is an immediate hire position offering a competitive hourly rate and the flexibility you need.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their technical and service inquiries are resolved efficiently and professionally. We value reliability, clear communication, and a positive attitude.
Why Join Us?
- Flexible Weekend & Evening Shifts
- Competitive Pay ($18-$22/hr)
- Immediate Start Date
- Modern Work Environment
Don't miss this chance to advance your career in a stable, growing company. Apply today to secure your position!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex technical issues and account problems with patience and accuracy.
- Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
- Collaborate with the support team and management to identify process improvements.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Escalate unresolved issues to senior staff or specialized departments when necessary.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, technical support, or call center environments is a plus.
- Must be available to work weekends (Saturday & Sunday) and evenings.
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to work independently and manage time effectively.