Job Description
We are looking for a dedicated Part-Time Customer Service Representative to join our growing team in Indianapolis, IN. This is an Immediate Hire position, perfect for students or those seeking flexible work-life balance. We offer a supportive environment, competitive pay, and opportunities for growth.
Why Apply?
- Immediate Start: Begin contributing to our team within days.
- Student Friendly: Flexible scheduling to accommodate your class load.
- Modern Workplace: Collaborative team culture with remote and hybrid options.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and maintain detailed records.
- Collaborate with the sales and technical support teams to ensure seamless service delivery.
- Identify opportunities to upsell products and improve the customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required (training provided).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask and work in a fast-paced environment.
- Must be available to work a flexible schedule, including evenings and weekends.