Job Description
Are you looking for a flexible schedule that fits your lifestyle?
Apex Tech Solutions is urgently seeking dedicated professionals to join our weekend team in Austin, TX. We offer a dynamic environment, competitive pay, and the opportunity to work in a cutting-edge tech setting without sacrificing your weekdays.
As a Weekend Part-Time Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction during peak hours. This is an excellent opportunity for students or professionals seeking supplemental income.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and chat during evening and weekend shifts.
- Troubleshoot and resolve complex technical issues efficiently and accurately.
- Document customer interactions and update CRM systems with detailed notes.
- Collaborate with the weekday support team to ensure seamless knowledge transfer and issue resolution.
- Assist in training new part-time staff members during onboarding sessions.
- Identify common customer pain points and provide feedback to the product team.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong computer literacy and ability to learn new software quickly.
- Must be available to work weekends (Saturday and Sunday) and occasional evenings.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to work independently and manage time effectively in a fast-paced environment.