Job Description
Are you looking for a rewarding career with flexible hours in the vibrant city of Kansas City? Horizon Customer Solutions is currently hiring passionate individuals to join our dynamic team. We offer competitive pay, weekly bonuses, and a supportive work environment designed for both full-time career growth and part-time flexibility.
Whether you are seeking a stable full-time position or a part-time job to earn extra cash, we have opportunities that fit your lifestyle. As a Customer Service Representative, you will be the face of our brand, ensuring every client interaction is positive and productive.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer records and maintain the CRM database with precision.
- Collaborate with team members to meet daily and weekly sales targets.
- Provide product information and recommendations to enhance the customer experience.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Previous customer service or sales experience is a plus but not required for entry-level roles.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Reliable internet connection and computer proficiency.
- A positive attitude and willingness to learn new systems.