Job Description
We are currently seeking a dedicated Customer Service Representative to join our evening and weekend support team in Atlanta, GA. This role is perfect for individuals seeking flexible part-time employment with a competitive compensation package.
Key Highlights:
- Flexible Schedule: Focus on evening and weekend shifts.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Growth: Opportunities for career advancement within the organization.
In this role, you will play a critical part in ensuring our clients receive the assistance they need, when they need it.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on evening and weekend hours.
- Resolve product or service issues in a timely and professional manner.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with cross-functional teams to resolve escalated issues.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support is preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications.
- Ability to work evenings, weekends, and holidays as scheduled.