Job Description
Are you a dedicated professional looking for a flexible work-life balance? Apex Digital Solutions is currently seeking a Weekend Customer Support Specialist to join our dynamic team in Austin, Texas. In this part-time role, you will play a crucial role in maintaining our high standards of customer satisfaction, ensuring our clients receive top-tier support during off-peak hours.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our reliable weekend shifts.
- Competitive Pay: Earn $18.00 - $24.00 per hour depending on experience.
- Growth Opportunities: Pathways for full-time advancement within a growing tech company.
We are looking for a self-motivated individual who thrives in a fast-paced environment and is committed to excellence.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Manage and resolve incoming customer inquiries efficiently and professionally.
- Maintain accurate and up-to-date records of all support tickets and customer interactions in our CRM system.
- Collaborate with the wider support team to identify patterns and improve service quality.
- Perform data entry, report generation, and administrative tasks as needed during shifts.
- Ensure all weekend operations adhere to company policies and service level agreements.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong computer literacy and basic troubleshooting skills.
- Must be available to work weekends (Saturday & Sunday) and potentially some evenings.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.