Job Description
Are you a night owl looking for a flexible, high-impact career? Pacific Horizon Support is currently seeking a dedicated Part-Time Remote Customer Support Specialist to join our growing team in Portland, OR.
We are a fast-paced technology solutions company seeking driven individuals to provide exceptional technical assistance to our clients during our peak night hours. This role offers the perfect work-life balance for students, parents, or anyone looking to transition into the tech industry without the daily commute.
Why Join Us?
- 100% Remote: Work from the comfort of your home in Portland, OR.
- Night Shift Flexibility: Enjoy your mornings and evenings free.
- Student-Friendly: Flexible scheduling that fits around your classes.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
Responsibilities
- Resolve Technical Issues: Provide superior technical support via chat, email, and phone to troubleshoot software and hardware problems for clients.
- Customer Engagement: Maintain a professional, empathetic, and positive tone during high-volume interactions to ensure customer satisfaction.
- Documentation: Accurately log customer interactions, issues, and resolutions into our CRM system for future reference.
- Technical Troubleshooting: Diagnose and guide customers through basic network connectivity issues and software configurations.
- Process Improvement: Identify recurring issues and suggest process improvements to the support team.
- Adherence to SLAs: Meet strict Service Level Agreements regarding response and resolution times.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Availability: Must be available to work rotating night shifts (e.g., 6 PM - 2 AM or 10 PM - 6 AM).
- Reliability: Stable high-speed internet connection and a dedicated workspace.
- Communication: Excellent written and verbal communication skills in English.
- Experience: 0-2 years of customer service or technical support experience preferred.
- Skills: Basic proficiency with Microsoft Office Suite and web browsers.