Job Description
Are you looking for a Boston remote part-time job that offers flexibility and immediate opportunities? Boston Tech Solutions is currently hiring Remote Evening Support Specialists to join our dynamic team. If you thrive in a fast-paced environment and want to set your own schedule with evening and weekend shifts, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring seamless technical assistance outside of standard business hours. This is an excellent opportunity for those seeking immediate hire roles in the Greater Boston area.
Why Join Us?
- Immediate Start: No waiting period; onboard today.
- Flexible Schedule: Focus on evening and weekend shifts to balance your life.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Remote Work: Work from the comfort of your home in the Boston metro area or nationwide.
Responsibilities
- Provide high-quality technical support via chat, email, and phone for evening and weekend clients.
- Diagnose and troubleshoot software, hardware, and network issues efficiently.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the morning support team to ensure seamless issue resolution.
- Stay updated on product knowledge and company policies to provide accurate information.
- Maintain a professional and empathetic tone in all client communications.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Must reside in the United States, preferably within the Boston, MA area.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong problem-solving skills and the ability to work independently.
- Excellent written and verbal communication skills.