Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Solutions Group is currently seeking a dedicated Customer Service Representative to join our dynamic team in Boston, MA.
We specialize in delivering premium support solutions to a diverse portfolio of clients. We are looking for individuals who thrive in a fast-paced environment and are available to work evening and weekend shifts. This is an excellent opportunity to join a growing company that values your time and professional growth.
Why Join Us?
- Flexible weekend and evening schedules.
- Competitive hourly pay and performance bonuses.
- Opportunities for career advancement within the company.
- Comprehensive training and support.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening and weekend shifts.
- Resolve customer inquiries and issues with patience and efficiency.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the operations team to improve service quality and processes.
- Adhere to all company policies, quality standards, and safety regulations.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to work weekends and evenings as required.
- Proficiency with Microsoft Office Suite and basic computer skills.
- Problem-solving mindset with a customer-first approach.