Job Description
Join our dynamic team at Coastal Solutions Group, a leader in customer experience innovation! We're seeking enthusiastic Part-Time Customer Service Associates to deliver exceptional support while launching your career in Jacksonville's thriving business sector. Enjoy flexible scheduling, comprehensive training, and a supportive environment designed to help you grow professionally. Perfect for students and career starters seeking meaningful part-time work with advancement opportunities.
Why Join Us?
- Competitive hourly pay + performance incentives
- Free parking and convenient downtown location
- Industry-leading onboarding program
- Opportunities for full-time advancement
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Process orders, returns, and service requests accurately
- Document all interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Maintain detailed knowledge of product offerings
- Identify opportunities to enhance customer satisfaction
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (students welcome)
- Strong communication and problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude with service-oriented mindset
- Detail-oriented with strong organizational skills
- Quick learner with adaptability to new technologies