Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Illinois Solutions Group! This part-time role is perfect for students and recent graduates looking to launch their careers in a supportive environment. You'll be the first point of contact for our valued clients, delivering exceptional service while developing essential professional skills. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our Chicago-based company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with support teams to resolve complex issues
- Document interactions and maintain detailed case notes
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work 20-25 hours weekly (evenings/weekends)
- Previous customer service experience preferred but not required
- Detail-oriented with strong organizational skills