Job Description
Are you looking for a flexible career opportunity in Houston, TX? Apex Data Systems is currently seeking motivated Entry-Level Customer Service Representatives to join our growing team. We pride ourselves on providing exceptional support to our clients while fostering a collaborative and inclusive work environment.
As a part-time representative, you will play a crucial role in ensuring our customers receive the highest level of service. Whether assisting via phone, email, or chat, your communication skills will be the cornerstone of our success. This role offers a fantastic opportunity for students or professionals seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and online chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy.
- Process customer orders, returns, and exchanges accurately.
- Update customer information in the CRM database.
- Collaborate with team members to improve service processes.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not required (training provided).
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and typing.
- Ability to work flexible hours, including weekends and evenings.