Job Description
Are you looking for a part-time opportunity that fits your flexible schedule? Apex Digital Solutions is urgently hiring for our night shift support team in Jacksonville, FL. We are looking for reliable individuals who thrive in a dynamic environment and want to make a real impact.
Join us to enjoy a competitive hourly rate, a supportive team culture, and the freedom to manage your own time. This role is perfect for students, parents, or anyone seeking a balanced work-life integration.
Key Highlights:
- Flexible Scheduling: Choose shifts that work best for you.
- Competitive Pay: Earn between $18 and $25 per hour based on experience.
- Modern Environment: Work with cutting-edge technology and a forward-thinking team.
Responsibilities
- Customer Engagement: Assist customers via phone, email, and live chat during evening and overnight hours.
- Issue Resolution: Troubleshoot common technical issues and resolve inquiries efficiently to ensure high customer satisfaction.
- Documentation: Maintain accurate, up-to-date records of all customer interactions and transactions in our CRM system.
- Team Collaboration: Communicate effectively with the day shift team to ensure seamless service continuity.
- Compliance: Adhere to all company policies, data security protocols, and quality assurance standards.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service or support experience is a plus but not mandatory.
- Skills: Excellent verbal and written communication skills with a professional tone.
- Technical: Basic computer proficiency and typing speed of 40+ WPM.
- Availability: Must be available to work night shifts, weekends, and holidays as needed.