Job Description
Join our dynamic team at Grand City Hospitality! We're urgently seeking a professional Evening Receptionist to deliver exceptional guest experiences during evening hours. This is a fantastic opportunity for someone with a passion for hospitality and a knack for creating welcoming environments. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in the heart of Philadelphia.
Why Apply Today? Immediate start available, comprehensive training provided, and growth opportunities within our expanding portfolio. Perfect for students, night owls, or those seeking a rewarding part-time role. Don't miss your chance to shine!
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM)
- Handle guest check-ins/check-outs and reservation management
- Answer multi-line phone calls and redirect inquiries appropriately
- Process payments and manage cash/credit transactions
- Address guest concerns promptly and professionally
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and occupancy reports
- Ensure lobby and common areas are immaculate
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, PMS)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Professional appearance and polished demeanor
- Available to work evenings, weekends, and holidays