Job Description
Are you looking for a flexible schedule that fits your lifestyle? Horizon Support Services is urgently hiring for Evening and Weekend Shifts in Charlotte, NC. Join a fast-paced team where your contributions make a real impact. We offer competitive pay and the peace of mind that comes with weekly pay.
As a key member of our support team, you will provide exceptional service to our clients during off-peak hours. This role is perfect for students, parents, or anyone seeking a stable part-time income without sacrificing their personal time.
Why Join Us?
- Weekly Payroll: Get paid every week, on time.
- Flexible Scheduling: Evening and Weekend shifts available.
- Modern Environment: Work in a state-of-the-art facility in Charlotte.
Responsibilities
- Provide high-quality technical support and customer service via phone and email.
- Troubleshoot software and hardware issues for end-users efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the support team to ensure ticket resolution within SLA.
- Adhere to company policies and safety protocols during evening operations.
- Identify trends in customer issues and report them to management.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends as required.
- Basic computer literacy (Microsoft Office, Windows/macOS).