Job Description
Are you looking for a rewarding career with flexible hours?
Join the team at Fresno Tech Hub, where innovation meets community. We are currently seeking a dedicated Evening Technical Support Specialist to join our support center. This is a perfect opportunity for students, parents, or professionals seeking a balanced lifestyle without sacrificing career growth.
Why Choose Us?
We pride ourselves on a modern, inclusive work environment. As an Evening Support Specialist, you will play a crucial role in maintaining our reputation for excellence by assisting customers during critical after-hours windows.
What You'll Do
As a vital member of our support team, you will manage incoming inquiries, resolve technical issues, and ensure our clients remain productive throughout the evening and weekend shifts.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for clients via phone and remote desktop sessions.
- Customer Interaction: Provide exceptional technical support and service with a focus on empathy and clarity.
- Incident Management: Log, track, and manage all support tickets and incidents in our CRM system accurately.
- Shift Coverage: Maintain high operational standards during evening and weekend shifts, ensuring seamless service continuity.
- Knowledge Sharing: Update the internal knowledge base with new solutions and common troubleshooting steps.
- Collaboration: Communicate effectively with the day-shift team to hand over unresolved issues or escalate when necessary.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: Proven experience in technical support, customer service, or help desk environments.
- Technical Skills: Strong understanding of Windows, macOS, and common office software; familiarity with networking concepts is preferred.
- Availability: Must be available to work evenings (e.g., 3:00 PM - 12:00 AM) and weekends.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.