Job Description
Are you looking for a flexible schedule that fits your lifestyle? TechFlow Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Columbus, Ohio. This is a part-time position offering the perfect work-life balance, with no weekend requirements. If you have a knack for problem-solving and enjoy helping others, we want to hear from you.
We are a forward-thinking company that values adaptability and excellence. As a Night Shift Specialist, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently while they enjoy their evenings. Join us and take control of your career with a role that respects your time.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening hours.
- Provide exceptional technical support and troubleshooting for our software products.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify trends in customer issues and suggest process improvements.
- Meet daily and weekly performance metrics regarding response times and satisfaction.
- Stay updated on product features and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, specifically nights, with a reliable schedule.
- Basic computer proficiency (Microsoft Office, CRM tools like Salesforce or Zendesk).
- Problem-solving mindset with a patient and empathetic demeanor.
- Must be authorized to work in the United States.