Job Description
Are you looking for a flexible, part-time role that fits your lifestyle? OmniConnect Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Omaha, Nebraska.
We pride ourselves on providing top-tier technical support to our clients. In this role, you will help resolve complex technical issues, ensuring our users have a seamless experience even in the late hours. This is a fantastic opportunity for students or those seeking work-life balance.
Why Join Us?
- Flexible Schedule: Choose shifts that work for your life.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Potential for full-time advancement.
Responsibilities
- Provide exceptional technical support to customers via phone and email during night shifts.
- Diagnose and troubleshoot software and hardware issues with patience and precision.
- Document customer interactions and solutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Stay updated on product features and technical documentation.
- Maintain a professional and empathetic demeanor in a high-volume environment.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and internet navigation skills.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work 20-30 hours per week, primarily on night shifts (e.g., 10 PM - 6 AM).
- Strong verbal communication skills and problem-solving abilities.