Job Description
Are you a high-energy night owl looking for a career opportunity that respects your schedule? Apex Data Systems is expanding our support team and is seeking a dedicated Part-Time Customer Support Specialist to join our Chicago headquarters. We pride ourselves on delivering world-class technical support to clients across the nation, and we need reliable individuals to cover our critical evening and weekend shifts.
As a key member of our night team, you will play a pivotal role in maintaining client satisfaction while enjoying a flexible work-life balance. We offer a competitive hourly rate, comprehensive benefits for part-time employees, and a collaborative environment where your contributions are valued.
Responsibilities
- Resolve Inquiries: Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and chat during night hours.
- System Management: Accurately log and update customer interactions and issue resolutions in our CRM database.
- Issue Analysis: Diagnose complex technical issues and escalate them to senior engineers when necessary, ensuring a smooth handoff to day shifts.
- Documentation: Maintain detailed knowledge bases and documentation regarding common software and hardware issues.
- Team Collaboration: Communicate effectively with day-shift team leads to ensure continuity of service and resolve overnight ticket backlogs.
- Feedback Loop: Identify common trends in customer issues and provide feedback to the product development team to improve future releases.
Qualifications
- Availability: Must be available to work rotating night shifts (e.g., 6:00 PM - 2:00 AM) and weekends.
- Experience: 1+ years of experience in customer service or technical support is preferred.
- Communication: Excellent verbal and written communication skills with a professional, empathetic tone.
- Technical Skills: Proficiency in using computers, navigating web-based platforms, and basic troubleshooting of common software errors.
- Education: High school diploma or equivalent (Associate’s degree in IT or Computer Science is a plus).
- Reliability: Proven track record of punctuality and dependability in a part-time role.