Job Description
We are looking for a reliable and detail-oriented Evening Part-Time Customer Support Specialist to join our team in Seattle, WA. If you are seeking a flexible schedule with immediate availability, this is your chance to join a fast-paced, innovative company.
In this role, you will be the primary point of contact for our clients during evening hours. You will utilize your technical aptitude and communication skills to resolve issues, answer questions, and ensure our customers have a seamless experience. We value work-life balance and offer a supportive environment for night shift professionals.
Why Join Us?
- Flexible Schedule: Work primarily in the evenings (e.g., 4:00 PM – 12:00 AM PST).
- Competitive Pay: Earn between $20 and $25 per hour.
- Immediate Start: Hiring immediately for the right candidate.
Responsibilities
- Provide exceptional technical support and troubleshooting for software and hardware issues via chat and email.
- Manage and update customer tickets in the CRM system with high accuracy.
- Communicate complex technical information to non-technical users in a clear, professional manner.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify recurring customer issues and provide feedback to product management.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Basic to intermediate knowledge of Microsoft Office Suite and web browsers.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during evening hours.
- Previous customer service experience is a plus but not mandatory.