Job Description
We are urgently hiring for dedicated Evening Part-Time Customer Service Representatives to join our dynamic team in New York. This is an excellent opportunity for students, recent graduates, or professionals seeking a flexible schedule with competitive pay. If you excel at communication and problem-solving, we want to hear from you.
About the Role:
As an Evening Support Specialist, you will be the first point of contact for our clients during our peak hours. You will handle inquiries via phone and email, ensuring every customer leaves satisfied. We pride ourselves on a supportive culture that values work-life balance and professional growth.
Why You'll Love Working With Us:
- Student Friendly: Flexible evening shifts designed to fit around your academic schedule.
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on your skills.
- No Experience Necessary: We provide comprehensive training to get you up to speed.
- Modern Environment: Work with cutting-edge tools in a professional setting.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email during evening shifts (4:00 PM - 12:00 AM).
- Resolve complex customer issues and complaints with patience and empathy.
- Process orders, returns, and exchanges accurately in the CRM system.
- Document all customer interactions and feedback in our internal database.
- Collaborate with the morning support team to ensure seamless workflow continuity.
- Maintain a positive and professional demeanor at all times, representing the brand.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Must be available to work evenings, weekends, and holidays as needed.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work independently in a remote or office environment.
- Reliable internet connection if working remotely.
- Previous customer service experience is a plus but not mandatory.