Job Description
Are you looking for an entry-level part-time opportunity in the vibrant city of Long Beach? Nova Digital Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We pride ourselves on providing exceptional service to our clients and offer a dynamic work environment where your contributions matter.
Why Join Us?
At Nova Digital, we believe in investing in our team members. As a part-time employee, you will enjoy flexible scheduling, comprehensive training, and a clear pathway for professional growth within the company.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Resolve technical issues and troubleshoot basic problems for clients using our digital platforms.
- Document customer interactions and feedback in our CRM system accurately.
- Collaborate with the technical team to escalate complex issues effectively.
- Assist in maintaining a high standard of customer satisfaction scores.
- Participate in daily team huddles and training sessions.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be authorized to work in the United States.