Job Description
Are you looking for part-time work in Milwaukee that offers growth and flexibility? Milwaukee Connect Hub is currently seeking motivated Entry-Level Customer Service Associates to join our dynamic team. We value dedication, enthusiasm, and a willingness to learn.
In this role, you will be the face of our brand, ensuring our clients receive exceptional support. We provide extensive training to help you succeed, making this the perfect opportunity for those starting their career journey.
Responsibilities
- Answer incoming customer calls and emails with a friendly and professional attitude.
- Assist customers in navigating our products and services effectively.
- Document all customer interactions and feedback accurately in our CRM systems.
- Collaborate with the sales team to identify upselling opportunities.
- Resolve basic customer issues and escalate complex problems to supervisors.
- Participate in daily team meetings and training sessions.
- Maintain a high level of knowledge regarding company policies and procedures.
Qualifications
- High school diploma or GED is required.
- Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
- Strong verbal communication and active listening skills.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and a quiet workspace are preferred.
- No prior experience necessary; we train motivated candidates.
- Ability to work flexible hours, including evenings and weekends.