Job Description
Join our dynamic team at FlexWork Solutions Inc. where flexibility meets opportunity! We're urgently seeking Evening Customer Service Specialists to support our growing client base in Ohio. Enjoy a modern work environment, competitive compensation, and the freedom to balance your career with your life. Whether you're seeking supplemental income or a long-term career path, our evening shifts offer the perfect solution.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve customer inquiries and technical issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Strong verbal/written communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed
- Basic technical troubleshooting knowledge