Job Description
We are looking for a passionate Entry-Level Customer Support Specialist to join our vibrant team in New Orleans. If you are eager to start your career in the tech industry with a flexible schedule, this is the perfect opportunity for you. We pride ourselves on providing exceptional service and are seeking individuals who are eager to learn, grow, and contribute to our success in the heart of the city.
What We Offer:
- Competitive hourly wage of $16.00 - $20.00.
- Flexible part-time schedule (20-30 hours per week).
- Comprehensive training and career development opportunities.
- A dynamic, inclusive work environment.
- Employee discounts on services and products.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone in a professional and timely manner.
- Assist customers with troubleshooting technical issues and navigating our platform.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to identify common issues and improve service protocols.
- Provide clear, friendly, and accurate product information to prospective and current clients.
- Stay updated on product features and company policies to ensure accurate support.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Basic computer literacy and typing speed of at least 40 WPM.
- Strong verbal and written communication skills with a focus on empathy.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Willingness to learn new software tools and CRM platforms.
- Must be authorized to work in the United States.