Job Description
Join our dynamic team as a Part-Time Customer Service Representative and kickstart your career in Oklahoma City's thriving tech sector! This entry-level role offers flexible scheduling, comprehensive training, and clear pathways for growth. You'll be the first point of contact for our clients, delivering exceptional experiences while developing valuable professional skills. Perfect for students or career changers seeking a supportive environment with competitive pay.
Our company fosters an inclusive culture where innovation meets collaboration. Enjoy modern workspaces, professional development opportunities, and the satisfaction of contributing to meaningful projects. We value work-life balance and offer flexible hours to accommodate your schedule.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and troubleshooting guides
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Participate in bi-weekly training sessions to enhance product knowledge
- Maintain positive relationships with clients through proactive communication
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer literacy and proficiency with Microsoft Office Suite
- Strong verbal and written communication skills
- Ability to work independently with minimal supervision
- Customer-focused mindset with problem-solving aptitude
- Availability to work evenings and weekends (15-20 hours/week)
- No prior experience required – training provided