Job Description
Join TechFlow Solutions as a Part-Time Customer Service Specialist in Raleigh! We're seeking energetic individuals to deliver exceptional support to our growing client base. This flexible role offers remote training and on-site collaboration at our modern downtown office. Perfect for students or career changers seeking professional growth in a dynamic tech environment.
Enjoy competitive compensation, comprehensive training, and opportunities for advancement. Our team thrives on innovation and work-life balance – apply today to start your journey!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and process orders using our proprietary CRM system
- Collaborate with support teams to escalate complex cases effectively
- Maintain detailed customer records and documentation in Salesforce
- Contribute to continuous improvement initiatives through feedback analysis
- Participate in bi-weekly team meetings and training sessions
- Support marketing campaigns through customer engagement activities
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic proficiency with Microsoft Office Suite and web applications
- Strong written and verbal communication skills
- Ability to work 20-25 hours weekly with flexible scheduling
- Customer service or retail experience preferred but not required
- Reliable transportation to downtown Raleigh office location
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening