Job Description
Immediate openings for evening shift customer service professionals! Join our dynamic team at Charlotte Career Hub where we're expanding our support services. We're seeking passionate individuals for flexible part-time and full-time evening roles (4 PM - midnight) with competitive pay and growth opportunities. Perfect for students, career changers, or those seeking supplemental income!
Why Choose Us?
- Competitive hourly wages ($14-$22) with performance bonuses
- Comprehensive paid training
- Flexible scheduling around academic commitments
- Health benefits for full-time roles
- Tuition assistance for students
Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with team to improve customer experience
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and skill development
- Uphold company policies and compliance standards
Qualifications
- High school diploma or equivalent (students welcome!)
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Basic proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Evening/weekend availability (4 PM - midnight shifts)
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening