Job Description
Join MetroConnect Solutions as a Part-Time Evening & Weekend Customer Specialist and become part of our award-winning support team! We're seeking dynamic individuals to deliver exceptional service during our peak evening and weekend hours. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth potential in Kansas City's vibrant service sector. No nights? No problem – our shifts accommodate your lifestyle while you make real impact!
Responsibilities
- Provide multichannel support via phone, chat, and email during evening/weekend hours
- Resolve customer inquiries with empathy and efficiency using CRM tools
- Process transactions and update customer records with 99% accuracy
- Collaborate with on-site teams to ensure seamless service transitions
- Identify upsell opportunities while maintaining customer satisfaction focus
- Document interactions and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently with minimal supervision
- Flexibility to work evenings, weekends, and holidays
- Basic data entry speed (35+ WPM)