Job Description
Are you looking to earn extra cash on a flexible schedule? Apex Client Services is currently seeking dedicated individuals to join our growing team as Evening Customer Support Representatives. We are looking for friendly, problem-solvers who are available to work during the evening shifts to assist our valued clients.
In this role, you will be the voice of our brand, ensuring our customers receive the assistance they need to succeed. This is an excellent opportunity for students, parents, or anyone looking to supplement their income with a stable, rewarding part-time position.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues and complaints with a focus on high satisfaction and retention.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional and positive demeanor while representing the company.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work evening shifts, including weekends.
- Strong computer literacy and typing skills.
- Excellent verbal and written communication skills.