Job Description
We are seeking a dedicated and professional Customer Service Representative to join our expanding team in Fort Worth, TX. Our company offers a supportive environment with a focus on work-life balance. We are specifically hiring for our high-demand Weekend and Evening shifts, providing the perfect opportunity for individuals looking for flexible schedules without sacrificing career growth.
Why Join Us?
- Competitive pay ranging from $18.00 to $25.00 per hour.
- Flexible scheduling options for weekends and evenings.
- Comprehensive health, dental, and vision insurance.
- Employee assistance programs and paid time off.
What You Will Do:
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring a seamless and positive experience every time.
Responsibilities
- Manage high-volume incoming calls and emails with a focus on accuracy and efficiency.
- Resolve customer inquiries and complaints professionally, escalating complex issues when necessary.
- Process orders, returns, and refunds accurately in the CRM system.
- Document all customer interactions and account changes thoroughly.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, retail, or call center environments.
- Strong verbal and written communication skills.
- Ability to type 35+ words per minute.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and handle stress in a fast-paced environment.