Job Description
Join our dynamic team at Detroit Community Services and make an immediate impact! We're urgently seeking passionate individuals for our part-time Customer Service Specialist role. This is your chance to join a supportive environment where your skills directly benefit our vibrant community. Immediate start dates available! Enjoy flexible scheduling while gaining valuable experience in a fast-paced setting.
Why You'll Love This Role:
- Competitive hourly pay with weekly payouts
- Flexible shifts including evenings and weekends
- Comprehensive training program
- Opportunities for advancement to full-time roles
- Positive, team-oriented workplace culture
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing and service issues efficiently while maintaining high satisfaction rates
- Process transactions accurately and maintain detailed client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Adhere to all company policies and regulatory compliance standards
- Support community outreach initiatives during assigned shifts
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Valid Michigan driver's license (if field visits required)
- Pass background check and drug screening