Job Description
Immediate Opening: Join Our Dynamic Team in Raleigh!
NexCare Solutions is urgently seeking motivated Part-Time Customer Service Associates to deliver exceptional experiences at our downtown Raleigh location. This is a perfect opportunity for students, career changers, or anyone seeking flexible hours with competitive compensation. Enjoy a supportive environment with growth potential and comprehensive training.
Why Work With Us?
- Competitive hourly pay + performance incentives
- Flexible scheduling (evenings/weekends)
- Free parking and public transport reimbursement
- Health benefits available for 20+ hours/week
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person
- Resolve issues with empathy and efficiency using CRM tools
- Process transactions accurately and maintain records
- Collaborate with team to improve service protocols
- Represent the brand with professional conduct at all times
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (students welcome)
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work evenings/weekends reliably
- Positive attitude and teamwork mindset
- Background check and drug screen required