Job Description
Join NexGen Solutions, a leading tech innovator, as a Part-Time Customer Service Specialist in Columbus, OH! We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, weekly pay, and a collaborative environment where your contributions are valued. No weekends required!
Why Work With Us?
- Weekly pay (direct deposit)
- Competitive hourly rates
- Comprehensive training provided
- Flexible 20-25 hour/week schedule
- Opportunities for advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Maintain customer satisfaction metrics
- Participate in weekly training sessions
- Support sales team with client outreach
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Excellent written and verbal communication
- Ability to work independently
- Basic technical troubleshooting skills
- Positive, patient demeanor