Job Description
Join our dynamic team immediately as a Part-Time Customer Service Specialist in Washington DC! We're urgently hiring passionate individuals to deliver exceptional support while enjoying flexible scheduling. This is your chance to make an impact in a fast-paced environment with growth opportunities. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and satisfaction
- Document all interactions following company protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in a high-volume environment
- Available 20-25 hours/week including weekends
- Positive attitude and problem-solving mindset