Job Description
Immediate opening for dynamic part-time Customer Service Specialist in Tampa, FL! Join our award-winning team at Tampa Bay Solutions Group, where we're revolutionizing client experiences. This urgent hiring opportunity offers flexible scheduling (20-25 hrs/week) with competitive pay and growth potential. Perfect for students, career-changers, or professionals seeking supplemental income. Enjoy modern amenities, collaborative environment, and comprehensive training. Apply today to become part of Tampa's fastest-growing service provider!
Responsibilities
- Handle high-volume inbound/outbound client communications via phone, email, and chat
- Resolve customer inquiries and escalate complex issues to senior specialists
- Update and maintain client information in CRM systems with 100% accuracy
- Collaborate with sales team to identify upsell opportunities
- Process transactions and troubleshoot payment-related concerns
- Document all interactions following company protocols
- Participate in bi-weekly performance reviews and training sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear phone etiquette
- Ability to multitask effectively in fast-paced settings
- Strong problem-solving abilities with attention to detail
- Available to work evenings/weekends (including Sundays)
- High school diploma or equivalent; college coursework a plus
- Local Tampa candidates strongly preferred