Job Description
Join our dynamic team at Phoenix Connect Solutions, a rapidly growing tech support firm serving Arizona's thriving business community. We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional support to our diverse client base. This flexible opportunity (20-25 hours/week) offers competitive pay, remote-friendly options, and immediate start date for the right candidate. Help us maintain our 98% client satisfaction rate while advancing your career in customer experience.
Responsibilities
- Provide prompt, professional technical support via phone, email, and chat
- Resolve hardware/software issues for B2B clients across multiple industries
- Document cases accurately in CRM systems and track resolution metrics
- Collaborate with Tier 2 engineers on complex technical escalations
- Conduct follow-up satisfaction surveys and implement improvement feedback
- Train new clients on platform features during onboarding sessions
- Maintain detailed knowledge base articles for common solutions
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce preferred) and ticketing systems
- Exceptional problem-solving and communication skills
- Ability to work flexible hours including some weekend shifts
- Basic networking knowledge (TCP/IP, DNS, firewalls)
- High school diploma or equivalent; technical certification a plus
- Valid Arizona driver's license for occasional client visits
- Must pass background check and drug screening