Job Description
Join our dynamic team at Metro Atlanta Solutions as we urgently seek a Part-Time Customer Service Specialist to deliver exceptional client experiences. This high-impact role requires immediate availability to support our growing client base in Atlanta's vibrant business district. If you're a proactive communicator with a passion for problem-solving, apply today and make an immediate impact!
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with 95%+ resolution rate
- Process transactions and maintain accurate client records in Salesforce CRM
- Collaborate with cross-functional teams to resolve complex service issues
- Identify upsell opportunities and present tailored solutions to clients
- Contribute to continuous improvement of service protocols
- Support weekend shifts as required for 24/7 coverage
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting with minimal supervision
- Strong problem-solving abilities with data-driven approach
- Flexibility to work evenings/weekends (Thu-Sun schedule)
- Associate degree or equivalent professional certification