Job Description
Join our award-winning team in Virginia Beach! We're urgently seeking motivated Part-Time Customer Service Representatives to deliver exceptional experiences to our growing client base. Enjoy flexible scheduling, competitive compensation, and a dynamic work environment. Immediate start available for qualified candidates who thrive in fast-paced settings.
Why Coastal Solutions Group? We offer:
• Paid training and career advancement paths
• Employee discounts on local services
• Weekly pay and comprehensive benefits package
• Modern office with ocean views
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical support issues with 95% first-contact resolution
- Update and maintain accurate client records in CRM systems
- Collaborate with sales team to upsell premium services
- Document all interactions following company protocols
- Meet/exceed monthly customer satisfaction targets
- Participate in bi-weekly team performance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekend shifts
- Valid Virginia driver's license (for occasional off-site visits)
- Background check required upon hiring