Job Description
Join our award-winning team in Houston, TX! We're urgently seeking passionate Part-Time Customer Service Representatives to deliver exceptional client experiences. Enjoy a fully flexible schedule with evening/weekend options while supporting our growing tech client base. No nights, no weekends required – choose shifts that fit your life! Full training provided with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics (response time, resolution rate)
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently with minimal supervision
- Available for 20-25 hours/week with flexible scheduling
- Positive attitude and problem-solving mindset