Job Description
Join Austin's fastest-growing customer experience team! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional support during flexible evening shifts. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive remote-first culture.
Why You'll Love This Role:
- Flexible evening schedules (4-10pm weekdays, weekends optional)
- Remote work with modern equipment provided
- Weekly pay + performance bonuses
- Clear advancement path to full-time roles
- Comprehensive benefits package including healthcare
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve technical issues with empathy and efficiency
- Document interactions using Salesforce CRM system
- Collaborate with tech teams to resolve complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly skill development sessions
- Support weekend coverage on rotating basis
Qualifications
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to work independently in remote environment
- Flexible schedule availability for evenings/weekends
- High-speed internet connection required
- Passion for helping customers succeed
- Spanish bilingual a plus